Cancellations, Returns & Refunds

    If you wish to change or cancel an order please email Cancellations can only be made on the same working day.

    Non Faulty Products
    1. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 30 days. Original condition means that there is no damage to the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.
    2. We are unable to take returns on products not purchased online at If you purchased a product at one of our authorised retailers or counters, please contact them directly.
    Faulty Products/Other rights to return
    In accordance with your statutory rights, you may return products:
    – where there has been an error in the price or description of the product ordered or they are otherwise not as described;
    – the product is faulty (unsatisfactory quality or unfit for purpose).

    You are entitled to a refund where the products are returned to us within 30 days of purchase. After 30 days, you are entitled to a replacement product only.

    If your package is visibly damaged on delivery, please ensure you sign for the package as “received damaged” on delivery.

    If your goods are received as faulty or damaged once opened, please contact us at within 48 hours of receiving your order.
    Note – we may require images of any damage for our records.

    All Returns
    In accordance with your statutory rights, you may return products:
    – In order for us to process your return as quickly as possible, contact us at in order for us to generate your returns label via Royal Mail.
    – You will be notified by email once your returns have been received and processed.
    – Please ensure that the package is wrapped securely and we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
    – If you require a refund we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.
    – Products purchased as a set or multipack can only be returned as a complete set, not as individual items.
    – Products given as a gift can only be returned by the original purchaser.
    – When returning goods which you bought using a discount or offer, we will adjust the refund accordingly. If you fall below the discount/offer threshold, that discount or offer will no longer apply.